Locally made, handcrafted and generally fabulous

Terms and Conditions


Definitions

“Seller” and "We" means Rockpool Trading, 140 Weston Park Road, Peverell, Plymouth, PL3 4NR, who own and operate www.rockpooltrading.co.uk.

“Buyer” and "You" means the individual or the organization who buys or agrees to buy the Goods from the Seller.

“Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.

“Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.

“Goods” means the articles that the Buyer agrees to buy from the Seller.

“Terms and conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing between the Seller and the Buyer.

“Website” means www.rockpooltrading.co.uk.

 

How to contact Rockpool Trading

You can contact us by post, e-mail or telephone.

Post: 140 Weston Park Road, Peverell, Plymouth, PL3 4NR

Email: Please use the Contact Us facility, found at the foot of any page on the Website.

Telephone: 07530 611287

Questions and/or Complaints

If you have any questions regarding our products or service, or wish to complain, please use the Contact Us facility.

We aim to respond to your communication within 5 working days. If, for any reason, we are unable to answer your question or resolve the complaint, we will inform you.

Customer Privacy

If you elect to open an account with Rockpool Trading we will ask for your name, address, email address and telephone number. We will also ask you to create a password. If you open an account on the Website we will keep a record of your purchase so that we can deal with any returns effectively. We also keep a record of any correspondence you send to us as this helps us keep track of any problems, concerns or suggestions.

You will also be asked whether you would like to receive a regular newsletter, containing information about new items and designers, discounts and upcoming sales. If you would prefer not to receive this newsletter, please uncheck the box when setting up your account. If you choose to receive the newsletter and later change your mind, you may unsubscribe on the Your Account page.

If you choose not to open an account with Rockpool Trading, we will still need to request personal information from you in order to process your order. That infomation will be retained in the record of the order but will not be used for any other purpose.

We respect the privacy of your personal data, and will comply with all relevant and current data protection legislation, including the Data Protection Act 1998. We will never pass your personal details on to a third party. Your privacy is paramount.

Please use the Contact Us facility if you have any concerns regarding the personal information that we collect about you when ordering or contacting Rockpool Trading.

Links to other Websites

From time to time, this Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Communication

To fulfill our obligations to the Buyer we will communicate with you by email, or if you elect, by text message.

The Buyer agrees to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications to be in writing.

Products and Packaging

Products and packaging are subject to change without prior notice.

If a product is out of stock we will contact you with a choice of replacement, the option to cancel the whole order or remove that product (if part of a larger order), or arrange a later delivery date with the original choice product, if this is possible.

We have made every effort to display the colours, specifications and dimensions of items of the website as accurately as possible. The colours you see will depend on the resolution of your monitor. We cannot guarantee that your monitor’s display of any colour will reflect accurately the colour of the item delivered.

Rockpool Trading sells individually handmade products and thus, by definition, each item of stock is unique. There may therefore be minor differences between the product you receive and the picture displayed on our website.

We may from time to time vary dimensions, specifications and quantities of items displayed on our website without prior notice.

Where possible, Rockpool Trading aims to use recycled packaging in order to minimize our impact on the environment. The consequential reduction this has on our packaging costs has been reflected in our postage and packaging prices.

VAT

Rockpool Trading is not currently required to be VAT registered and therefore prices quoted are not subject to VAT.

Ordering

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions, and are subject to acceptance by the Seller. The Seller may choose not to accept any order for any reason.

Where the Goods ordered by the Buyer are not available from stock, the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

By ordering, you are confirming that the details which you provide are true, accurate, current and complete and that the payment details are correct and your own.

You will be sent a confirmation email of your order from Rockpool Trading, summarising the details of your purchase. This is the point at which we accept your order and the contract is formed.

How to Order

You can place an order with Rockpool Trading online. We are unable to accept orders from persons whose billing / own address contains a PO Box Number. We will however deliver to a PO Box Number.

You can place an order online at any time. Simply add the items you wish to buy to your basket and check out using our Paypal service. You do not require a Paypal account to use this service – all major debit and credit cards are accepted.

Price and Payment

Products are invoiced in GBP sterling at the price prevailing at the time the Buyer places the order.

The price of the Goods shall be stipulated on the Website. VAT is not applicable. The quoted price excludes post and packaging charges.

The total purchase price and the post and packaging charge will be displayed in the Buyer’s shopping basket prior to confirming the order.

After the order is received, the Seller shall confirm by email the details, description and price of the Goods.

Payment must be made in full prior to the dispatch of the Goods by one of the following methods:

  • Credit Card: We accept payments online via Paypal, which accepts payments via a Paypal account and also via all major debit and credit cards. The name and billing address given must be the same as that registered with your card supplier. Please ensure the details you provide are correct as all orders are credit card sanctioned before dispatch. Rockpool Trading will not be liable for an order being delayed due to incorrect or invalid payment details being given. If incorrect details are supplied, your order may be held back until the correct details are given. We will advise you either by email, telephone or post if incorrect details have been provided.
  • We expect to offer other means of payment in the future.

Order Confirmation

Your order will be confirmed by an email which will contain your order number. Keep this safe in case there is a problem with your order. Please quote this number when contacting us.

Delivery

Rockpool Trading aims to dispatch all orders within 2 working days using Royal Mail.

We will deliver to the address as you entered it and cannot accept liability for late or failed delivery if the quoted address is incorrect or incomplete.

We accept no liability if delivery is not made due to the recipient not being available.

We use third party companies for delivering your order and cannot be held responsible for late deliveries due to postal strikes, transport strikes or incidents, adverse weather conditions or any other incident or reason that is out of our control.

If you have selected for your order to be delivered to a work address, Rockpool Trading shall be deemed to have delivered the order to its intended recipient if it is delived to the reception area at that business address.

Delivery Rates

Delivery is free for all orders over £50.

Delivery charges are calculated on an individual basis per order, and will be clearly specified before the final order is confirmed.

The Buyer will be given a choice of delivery options at the checkout:

Within the UK: Royal Mail First Class (no signature required), Royal Mail First Class “Recorded Signed For” or Royal Mail Second Class (no signature required). It will be for the Buyer to decide on the most appropriate form of delivery in their particular circumstances, and Rockpool Trading takes no liability for the consequences of the Buyer’s delivery choice.

Outside the UK: Royal Mail Airmail

Orders From Outside of the UK

Rockpool Trading welcomes orders from outside of the UK. Customers who choose to purchase items for use outside the UK do so at their own risk, and have a personal responsibility regarding compliance with local laws.

Purchases may also be subject to import duties and taxes. These are levied once the items reach the specified destination, and the Buyer is responsible for any import duties incurred on purchases.

Goods supplied outside of the UK will normally be delivered within 10 working days of acceptance or order.

Returns

If you wish to return a purchase, you must complete the Returns form, located at the foot of any page of the Website, and wait for further instructions.

Until you return an item to us, you are responsible for its safe keeping and care. We do not accept liability for returned packages which are damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

Goods being returned must have the order number obtained from the Seller clearly shown inside the package. Where returned Goods are found to be damaged due to the Buyer’s fault, the Buyer will be liable for the cost of remedying such damage.

An item can be returned for any reason providing that the request for return is submitted within 10 days of receipt of the goods. Once the item(s) have been received, a full refund will be given for the purchase price of the item. If the item was damaged in transit, or was found to be faulty, we will also refund all postage costs.   

As a consumer this does not affect your statutory rights.

Rights of the Seller

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

The Seller reserves the right to withdraw any goods from the Website at any time.

General Conditions

Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

Any variation of these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meets your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the Website is subject to the laws of England, Northern Ireland, Scotland and Wales.


At Rockpool Trading we're passionate about selling the best gifts and items for the home from designers and crafters from all over the South West. We believe that hand-crafted, unique items made with love and creativity should be celebrated, and we have tried to create the kind of online shopping experience that goes the extra mile.
Rockpool Trading: Locally made, handcrafted and generally fabulous.


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